Last updated: May 12, 2023
This privacy notice for Melodica Music Center LLC (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), including when you:
- Visit our website at https://melodica.ae/, or any website of ours that links to this privacy notice
- Use our mobile application (the “App”)
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@melodica.ae.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using the table of contents below.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Melodica Music Center LLC and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not intentionally collect or process sensitive personal information.
Do we receive any information from third parties?
We may receive information from third-party service providers that help us operate our Services (such as payment processing, order fulfillment, analytics, and technical support).
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties (such as payment processors and service providers that support our operations).
How do we keep your information safe?
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or storage technology can be guaranteed to be 100% secure.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
You can contact us at info@melodica.ae to request access, correction, deletion, or other actions regarding your personal information, in accordance with applicable data protection laws.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register an account, make a purchase, request information about our products and Services, contact us, participate in activities on the Services, or otherwise interact with us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Usernames
- Contact preferences
- Contact or authentication data
- Order and purchase information (such as items purchased and order history)
- Delivery details (such as shipping address, where applicable)
Sensitive Information. We do not intentionally collect or process sensitive information.
Payment Data
We may collect data necessary to process your payment if you make purchases, such as payment instrument details and transaction information. All payment data is processed and stored by our payment service provider(s).
For example: https://www.network.ae/en
You may find their privacy notice here: https://www.network.ae/en/privacy-notice
We do not store your complete card details on our systems.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services, including when you use our mobile application. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, device identifiers, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, approximate location (such as city/region), and information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting purposes.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, app version, settings, and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address, device model, operating system, unique device identifiers, and system configuration information.
- Crash and Diagnostics Data. If the App experiences an error, we may collect crash logs and diagnostics data to help maintain app stability, troubleshoot issues, and improve performance.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries and offer support. We may process your information to respond to your inquiries and solve any potential issues you might have.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To determine the effectiveness of marketing and promotional campaigns. We may process your information to better understand how to provide marketing that is relevant to you. You may opt out of marketing communications at any time.
- To comply with legal obligations. We may process your information to comply with laws, regulations, legal processes, or enforceable governmental requests.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with service providers who help us operate the Services.
We may share your personal information with third parties in the following situations:
- Service Providers. We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf and require access to such information to do that work. This may include payment processing, analytics, customer support, hosting, delivery and logistics, and technical services.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Obligations. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal process.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the start of the idle period of the user’s account, unless legally required.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it
5. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this privacy notice, or if you would like to request access to, correction of, or deletion of your personal information, you may contact us using the details below:
Melodica Music Center LLC
Mazaya Business Avenue AA1, Office 1001
Dubai, United Arab Emirates
Phone: +971 4 559 1000
Email: info@melodica.ae
6. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, request corrections, or request deletion of your personal data.
If you wish to delete your data or close your account, please contact us at info@melodica.ae with your registered email address. We will review and process your request in accordance with applicable data protection laws and legal obligations.